🔄 Return & Refund Policy

Last Updated: [2025.11.4]

Thank you for shopping with [ENTHUASTICY].
We hope you love your new watch or jewelry piece, but if for any reason you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Please read our return and refund policy carefully to ensure a smooth and transparent process.

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1. Eligibility for Returns

1.1 You may request a return within 7 days of the date your order was delivered.

1.2 To qualify for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in original condition.

• All original packaging, tags, certificates, and accessories must be included.

• The product must not show any signs of wear, scratches, or damage.

1.3 Returns that do not meet these requirements may be refused or subject to partial refunds.

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2. Return Shipping Cost

2.1 Customers are responsible for the return shipping fee.
A flat $15 USD return shipping charge will be deducted from your refund amount.

2.2 If the return is due to a manufacturing defect or a mistake on our part (e.g., wrong item or size shipped), we will cover the return shipping cost in full.

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3. Non-Returnable & Non-Refundable Items

Please note that the following items cannot be returned or refunded unless they arrive damaged or defective:

• Custom-made or personalized products (including engraved items)

• Discounted or final sale items

• Gift cards

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4. Return Process

To initiate a return, please follow these steps:

1️⃣ Contact Us:
Send an email to [Onlinepay@sale-shopgoods.com] with your order number and reason for return.
Please include photos or videos if the item is defective or damaged.

2️⃣ Approval:
Once your return request is approved, we will provide you with a return address and detailed instructions.

3️⃣ Shipping:
Pack the item securely in its original packaging and ship it back using the provided instructions.

4️⃣ Inspection & Refund:
After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

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5. Refund Details

5.1 Approved refunds will be issued to the original payment method used at checkout.

5.2 Please allow 5–10 business days for your bank or payment provider to process the refund.

5.3 The following amounts will be deducted (if applicable):

• The $15 USD return shipping fee

• Any non-refundable transaction or handling fees charged by the payment processor

5.4 If you received free shipping with your original order but return the item, the shipping cost may be deducted from the refund if your remaining purchase total falls below the free-shipping threshold ($200 USD).

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6. Damaged or Defective Items

6.1 If your item arrives defective or damaged, please contact us within 48 hours of delivery.

6.2 Provide clear photos or videos showing the issue, and we will arrange a replacement or a full refund at no additional cost.

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7. Exchanges

At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

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8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📩 Email: [Onlinepay@sale-shopgoods.com]
📞 Phone: [+85297291407]
📍 Address: 1250 Broadway, Suite 3600, New York, NY 10001, United States

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9. Final Statement

[ENTHUASTICY] reserves the right to refuse returns that do not meet the conditions above or that are submitted outside the stated time frame.

We appreciate your understanding and cooperation — our goal is to ensure that every customer enjoys a fair, clear, and worry-free shopping experience.